FAQs

Support

My chair stopped working in the middle of my massage. How do I get a refund?

This rarely happens. Please accept our apologies and fill out this form or call 1-877-667-9377.

The leg massager is not working properly. What can I do?

Our massage chairs are built to last but every once in a while one of our chairs malfunctions. Please accept our apologies and fill out this form or call 1-877-667-9377.

The back rollers are not working properly. Can I get a partial refund?

We would like to apologize for the inconvenience this caused. We will give you a full refund. Please fill out this form or call 1-877-667-9377.

I tried using a credit/debit card to pay but an error code was displayed. What should I do?

When an error code appears it is telling us we need to service the machine. Please contact us by filling out this form or call 1-877-667-9377.

How can I contact you?

1-877-667-9377 or fill out this form.

Do you have a lost and found?

We are so sorry to hear that you lost something, and we hope that you find it. We do not have a lost and found center. Try checking with the location of the Relax & Recharge.

Health Benefits

Is it safe to use your massage chairs?

Not only is it safe but there are numerous benefits to massage therapy. However, we highly recommend that you consult your doctor before using our massage chairs if you have any condition that could cause you harm. Including but not limited to: Pregnancy, menstruating, high fever, acute disease, osteoporosis, hypertension, using a ventilator, heart disease, spinal issues, not feeling well, circulation issues, using a pacemaker or any other internal medical apparatuses.

Is there a minimum age limit to use your chairs?

No, there is not. We do require that all minors have parental supervision. Please keep in mind that the massage may be too intense for younger children.

Is there a weight limit on your chairs?

To fully enjoy our massage chairs, we recommend a weight limit of 270 pounds.

Features

What type of massage does your chair provide?

Our massage chair provides a combination of kneading, shiatsu and synchronization massage techniques that cover a full range of motion from neck to waist. The back massage covers all major points throughout the back and provides consistent pressure by adjusting to the curvature of each individual’s back. The leg massage portion of the chair has airbags that contract to promote better blood circulation and relieve the fatigue in the legs and feet.

Chair Maintenance

Am I responsible for cleaning and maintaining the chairs once they are at my location?

No. We take care of everything. The only thing you do is provide the space. We have dozens of dedicated Field Service Technicians throughout the United States and Canada that will clean and maintain every aspect of our Relax & Recharge massage chairs. We take great pride in how well maintained and clean our Relax & Recharge massage chairs are.

Placement & Business Opportunities

How fast can I get your chairs at my location?

We install our chairs within one month of a signed lease agreement.

Where are your chairs located?

We have over 12,000 chairs with thousands of locations throughout the United States and Canada.

Who do I contact to place chairs in my business?

You can contact us by filling out this form or calling 1-877-667-9377.

How fast can I get your chairs at my location?

We install our chairs within one month of a signed lease agreement.

Does it cost me anything to place your chairs at my location?

No. There are no start up costs, no maintenance costs, or hidden costs. You pay zero. In fact, you start making money as our chairs are in place and being used.

What type of locations do well with your chairs?

Malls, Airports, Truck Stops, University Student Centers, Laundromats, Family Entertainment Centers; basically anywhere groups of people would likely take a break to Relax & Recharge.