Quality Assurance and Safety

COVID & Safe Cleaning

Cleanliness has always been a key aspect of Innovative’s quality assurance program. Our field service technicians regularly clean with antibacterial and antiviral agents as part of routine servicing of Innovative equipment. In response to the new normal, we have implemented an enhanced cleaning protocol to help maintain public safety. All Innovative equipment is now thoroughly cleaned with Biocide 100 and other preventative measures to ensure our customers feel safe and comfortable when enjoying Relax & Recharge Massage Chairs or Zoomaroo strollers.

COVID & Safe Cleaning

Cleanliness has always been a key aspect of Innovative’s quality control program, and that has never been more important than in the wake of Covid-19. Our Field Service Representatives have always cleaned with antibacterial/antiviral agents as part of their bi-monthly servicing of Innovative equipment. While these measures were historically sufficient, Innovative recognizes the new normal requires an enhanced cleaning protocol to help maintain public safety. All Innovative equipment has been thoroughly cleaned with Biocide 100 in preparation for each property re-opening to the public along along with the execution of enhanced cleaning requirements. Additionally, we will apply a placard to each piece of equipment to educate the consumer on the steps taken to help protect them while ensuring they feel safe and comfortable.

The Plan

1) Bi-Monthly Cleaning w/ Biocide 100

2) Disinfectant w/ Long Lasting Residual Activity

3) UV Light Sanitizers To Finish The Job

Our Focus

1) Clear Communication & Operations

2) Consumer Safety

COVID Cleaning Protocol

STEP 1
BioCide – 100 (EPA Reg #1839-83-86117) is an EPA registered cleaning solution and disinfectant recommended for use on common area surfaces that kills 99.9% of pathogenic Bacteria, Viruses, Mold and Fungus within minutes. Refer to the CDC website for more information: https://cdc.gov

STEP 2
Sporicidin Brand Disinfectant Solution is a EPA-registered intermediate level disinfectant with a broad spectrum, which cleans, disinfects, and deodorizes. Kills 100% of pathogenic organisms, including MRSA, VRE, Coronavirus and Avian Influenza A Virus (H9N2 and H1N1). Long lasting continuous residual activity up to 6 months.

STEP 3
UV Light Sanitizer – uses UV-C Light to kill off up to 99.9% of Viruses, Bacteria and Germs in just seconds. There are three categories of Ultra-Violet (UV) light, which is not invisible to human eyes: UVA (315 to 400 nm), UVB (from 280 to 315 nm) and UVC (100 to 280 nm). UV-C is able to break the DNA of viruses and bacteria.

Industry Leading Quality Assurance

Safety First

The safety-first rule is more than a tagline, it’s a philosophy. Safeguarding the health, wellness and safety of our partners, team members and most importantly, our customers is the highest priority.

Customer Care

We take the time to know our accounts by proactively soliciting feedback so we’re continually improving our processes while exceeding client expectations.

Quality Control Audits

Field service technicians are required to inspect all 10,000+ assets and submit quality control videos and safety checklists quarterly, which are reviewed by a dedicated customer care specialist.

Device Health Monitoring

IoT connected assets are remotely monitored through our online help desk, which enables our Field Service network to plan preventive maintenance, resulting in an operational uptime greater than 99.7%.

Communication

Our asset management and closed loop ticketing system enables us to provide visibility to our partners and customers by monitoring the customer service process through final resolution.

Cashless & Mobile Payments

These days fewer people carry and use cash, preferring to use digital solutions to pay for services and products. Cashless payments are not the future, they’re the present.

Contactless = Safe & Secure

We offer both contactless and contact EMV transactions, whether by credit card, mobile app or QR codes. These transactional options help guarantee a safer and more hygienic method of payment, including advanced encryption protections.

Innovative Mobile Wallet

You can offer discounts and other promotions for closed loop systems with virtual prepaid cards in our mobile wallet. Operators create new sales opportunities that bring great consumer engagement for improved upsell and increased revenue.

Cashless & Mobile Payments

These days fewer people carry and use cash, preferring to use digital solutions to pay for services and products. Cashless payments are not the future, they’re the present.

Contactless = Safe & Secure

Innovative Mobile Wallet

Field Service & Support

Partner with Innovative – over 20 years industry experience operating, a multi-concept, multi-national portfolio of over 10,000 global assets both safely and reliably.

Asset Management

Our in market field technicians are supported by IoT enabled assets and a service management platform that reports device health in real time, sends actionable alerts, and schedules service tickets.

Operational Uptime

We maintain a global infrastructure of people, parts, and tools to support an uptime exceeding 99.7% availability. Whether it’s preventative maintenance or a break fix, maintaining operational performance for our partners and customers is our primary goal.

Centralized Warehouse

Innovative operates a 30,000 sqft logistics hub stocked with thousands of SKUs, a team of service specialists to support field operations, and the rapid deployment of new and replacement assets.

Supply Chain Logistics

Our corporate logistics hub supports Advanced MRO Parts Stock to enhance maintenance efficiency. Field technicians maintain satellite locations and van stock of most frequently used parts for rapid deployment.

Commitment To Quality

Our IoT connected assets are remotely monitored through our online help desk and ticketing system which enables our Field Service network to plan preventive maintenance resulting in an operational uptime greater than 99.7%.

Safety & Quality + Reliability

Have questions? We have answers! Have any concerns? We’ll get right back to you! Interested in information about our services or products? Someone on our team will get right back to you!

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