Field Service & Support

A Multinational Presence

From humble beginnings, Innovative has grown into the industry leader of massage chairs, massage technology and interactive wellness experiences. Catering to multiple countries across 650 mall properties, 29 airport locations and 100+ travel plazas, we run a tight ship to make sure your service needs are always met.

Innovative Warehousing

Innovative operates a 30,000 sqft Maintenance and Parts facility to ensure our associates throughout North America are properly supported and supplied.

40 Full-Time Support Staff

We act like or are owner/operators from the CEO down to our 40+ Field Service Professionals that are in each and every one of the markets we serve. We are your neighbors.

Central Parts Warehouse

IoT enabled assets for remote device monitoring enables our Field Service Reps to proactively plan Preventative Maintenance and Service Visits.

Advanced Stock

Maintaining 99.8% Operational uptime/SLA’s

Inventory Replenishment

We Service and Support equipment in field multiple times per month including cleaning and preventative maintenance. Quarterly QC videos.

Technology Investment

Corporate warehouse supporting advanced MRO Parts Stock in logistics centers to enhance maintenance efficiency.

7/24/365 Management

Call Center and Ticketing System

Start Innovating

Wherever your space and whatever your needs, Innovative exists to truly redefine your expectations when it comes to consumer wellness. Ready to take the next step with us?